Emails are not showing up

Why an email or a brand may be missing: an upload still in review, a brand you do not track, the Free plan history window, or a brand that stopped.

Go through these in order.

1. Your upload is still in review. Check Import emails → Your uploads. You get a notification and an email when it is approved.
2. You don't track the brand. You see a competitor's emails only when you track it. Add it on Competitors.
3. The email is older than 6 months and you are on the Free plan. It is kept, and shows when you have full access.
4. The brand has stopped sending. A brand page warns you when nothing has arrived for 14 days. Click Tell us and we check our subscription to their list.
5. You forwarded the email to your newsletter address. Forwarded copies go to review, and one that has lost its original sender can't be used. Upload the .eml file instead, or use Gmail's Forward as attachment to your import address.

Still missing? Email support@stackenhance.com with the brand and the subject line.